Question 1

My ad account got restricted or disabled. What do I do?

Accepted Answer

Meta's automated enforcement systems disable accounts when they detect a policy violation, unusual activity, or a payment failure. Most restrictions are recoverable, but the path depends on the reason. Steps: Go to business.facebook.com/accountquality to identify restriction type → Check email (including spam) for Meta enforcement notifications → Review recent ads for disapprovals that preceded the restriction → Complete identity verification if required → Submit review request via Account Quality dashboard. Full guide: https://paid.social/troubleshoot/meta/ad-account-restricted/

Question 2

Business Manager restricted. How do I recover it?

Accepted Answer

A Business Manager restriction affects everything underneath it — all ad accounts, pages, and pixels. It is more serious than a single ad account restriction and usually requires identity or business document verification to resolve. Steps: Check business.facebook.com/accountquality for Business Manager status → Go to Business Settings > Security Center for pending verifications → Check if any admin users have restricted personal accounts → Complete Business Verification with registration documents → Submit review at the Business Manager level, not ad account level. Full guide: https://paid.social/troubleshoot/meta/business-manager-restricted/

Question 3

Why are my ads getting rejected or disapproved?

Accepted Answer

Meta's automated review system disapproves ads that match patterns it associates with policy violations. The system works by pattern recognition, not intent — which means legitimate ads get flagged regularly. Steps: Hover over Disapproved status to see the policy category → Check landing page for claims not made in the ad copy → Review ad copy for health claims, before/after, or guaranteed outcomes → Confirm Special Ad Category is set if required (credit, housing, employment) → Use Request Review button after making substantive changes. Full guide: https://paid.social/troubleshoot/meta/ads-rejected-disapproved/

Question 4

Meta is asking for verification. What exactly do I need to do?

Accepted Answer

Meta asks for two types of verification: personal identity (confirming who you are as an individual) and business verification (confirming your business exists). They have different requirements and different implications for your account. Steps: Go to Business Settings > Security Center to see verification type required → For identity: prepare government-issued photo ID matching your account name → For business: prepare business registration, utility bill, or bank statement → Ensure documents are recent (within 3 months for utility bills) → Upload documents unedited — no cropping or annotations. Full guide: https://paid.social/troubleshoot/meta/meta-verification-required/

Question 5

My payment failed or my account won't spend. How do I fix billing?

Accepted Answer

A payment failure pauses all campaigns immediately. Meta does not run ads without confirmed payment. Most billing problems resolve within minutes once the payment issue is corrected, but an unresolved failure that sits for more than 48 hours can escalate to account suspension. Steps: Go to Billing > Payment Activity to check failed payments → Check if card is expired or billing address is incorrect → Contact bank to authorize Meta (Facebook) transactions → Check Account Spending Limit in Billing settings → Clear any outstanding balance with a manual payment. Full guide: https://paid.social/troubleshoot/meta/payment-failed-billing/

Question 6

Why did my CPA increase suddenly?

Accepted Answer

Your account is being forced to re-learn a more expensive conversion path. This usually comes from a change in auction competition, conversion rate, or optimization stability. Steps: Check conversion rate on site (not just CTR) → Check CPM and frequency for spikes → Check if anything changed in budget, attribution, creatives, or pixel. Full guide: https://paid.social/troubleshoot/meta/cpa-increased/

Question 7

Why did my performance drop overnight?

Accepted Answer

Overnight drops are usually attribution delay, learning disruption, audience saturation, or a tracking issue. The key is identifying which layer changed. Steps: Check attribution window and reporting delay (24 to 72h) → Check delivery (spend, impressions) to confirm it is real → Check pixel and events for sudden drop in fires. Full guide: https://paid.social/troubleshoot/meta/performance-drop-overnight/

Question 8

Campaign stopped converting but clicks still coming in

Accepted Answer

This is usually conversion friction, tracking breakage, or the algorithm drifting toward cheap clicks due to weak conversion feedback. Steps: Confirm landing page works on mobile and loads fast → Check pixel fires and match quality → Compare click quality: sessions, time on site, add-to-cart, lead start. Full guide: https://paid.social/troubleshoot/meta/stopped-converting-clicks-still-coming/

Question 9

CPM increased sharply, what is happening?

Accepted Answer

CPM spikes are usually auction competition, audience restriction, or a shift to more expensive placements and impressions. Steps: Check audience size and exclusions for over-restriction → Check placement changes or Advantage+ changes → Check seasonality and auction overlap. Full guide: https://paid.social/troubleshoot/meta/cpm-increased-sharply/

Question 10

Results are inconsistent day to day, is something wrong?

Accepted Answer

Volatility can be normal at low volume. The question is whether the system is stable enough to learn, or constantly being reset. Steps: Check conversion volume (low volume causes noisy CPA) → Check if you are editing too frequently → Check if budget is forcing delivery swings. Full guide: https://paid.social/troubleshoot/meta/inconsistent-results-day-to-day/

Question 11

Campaign is stuck in the learning phase

Accepted Answer

Learning requires enough stable conversion signals. If volume is too low or edits are too frequent, the system cannot settle. Steps: Check weekly conversion volume per ad set → Check for frequent edits resetting learning → Check optimization event is achievable (too deep means too few signals). Full guide: https://paid.social/troubleshoot/meta/stuck-in-learning-phase/

Question 12

What does Learning Limited mean and how do I fix it?

Accepted Answer

Learning Limited means insufficient conversion volume for the system to reliably optimize. Fix it by increasing signals or simplifying structure. Steps: Check conversions per week per ad set → Consolidate ad sets and reduce fragmentation → Consider optimizing for a higher funnel event temporarily. Full guide: https://paid.social/troubleshoot/meta/learning-limited/

Question 13

Campaign is active but not spending. Why?

Accepted Answer

An active campaign that is not spending means Meta cannot win auctions for it. The campaign exists and is technically eligible to run, but something structural is preventing delivery. Steps: Check delivery status at ad set level for specific reason → Verify all ads are approved and active → Check audience size (below 50,000 is a problem) → Check if bid cap or cost cap is set below market price → Confirm campaign schedule and check for billing issues. Full guide: https://paid.social/troubleshoot/meta/campaign-not-spending/

Question 14

My ads are stuck in review. How long does it take?

Accepted Answer

Most ads complete review within 24 hours. Reviews that extend beyond 48 hours indicate either a policy flag requiring human review, a high-volume queue period, or an account history that triggers additional scrutiny. Steps: Check exact ad status: In Review vs Pending Review → Note how long ad has been in review (under 24h is normal) → Check if campaign is in a Special Ad Category → Check account's recent disapproval history → Contact support after 48+ hours with specific ad ID. Full guide: https://paid.social/troubleshoot/meta/ads-stuck-in-review/

Question 15

It says Limited Delivery. What does that mean and how do I fix it?

Accepted Answer

Limited Delivery means the campaign cannot reach its delivery potential. Meta uses this status when structural issues prevent the algorithm from finding enough conversion events to optimise effectively. Steps: Calculate budget floor: target CPA x 50 / 7 → Check if too many ad sets are splitting budget → Check if conversion event fires frequently enough → Check audience size estimate in ad set → Check if bid cap or cost cap is too restrictive. Full guide: https://paid.social/troubleshoot/meta/limited-delivery/

Question 16

Frequency keeps going up and reach drops. What is happening?

Accepted Answer

Rising frequency and falling reach mean you have exhausted the readily available audience. Meta has reached everyone it can reach efficiently and is cycling back to show the same people the same ad again. Steps: Check frequency trend (above 6-7 on cold audience is saturation) → Check reach curve over past 7-14 days → Compare audience size to daily budget ratio → Check CTR week over week for decline alongside rising frequency. Full guide: https://paid.social/troubleshoot/meta/frequency-up-reach-down/

Question 17

After I edited my campaign, CPM spiked and delivery dropped. Why?

Accepted Answer

Editing a campaign resets or disrupts the learning phase. During learning, CPMs are elevated and delivery is unstable. The more significant the edit, the larger the disruption. Steps: Check campaign edit history for recent changes → Compare CPM from week before edit to week after → Check if delivery shows Learning or Learning Limited status → Note how many days since the edit (learning resolves in ~7 days) → Avoid making additional edits during learning phase. Full guide: https://paid.social/troubleshoot/meta/cpm-spike-after-edit/

Question 18

Should I use Advantage+ Shopping (ASC) or manual campaigns?

Accepted Answer

ASC is Meta's fully automated campaign type for e-commerce product sales. It works well when the account has sufficient purchase history. Manual campaigns remain the right choice for new accounts, lead generation, B2B, and any objective that is not a direct product purchase. Steps: Check monthly purchase event volume (ASC needs 50+ monthly) → Check account age and pixel history (3+ months ideal) → Confirm objective is product purchase, not leads → Count available creative assets (need 10+ for ASC) → For borderline accounts: run both in parallel for 4 weeks. Full guide: https://paid.social/troubleshoot/meta/asc-vs-manual/

Question 19

My Advantage+ Shopping performance dropped. What do I change?

Accepted Answer

ASC performance drops trace most often to creative exhaustion, another campaign competing in the same auction, or a structural edit that triggered re-calibration. Steps: Check creative performance breakdown — which are getting spend? → Check for overlapping manual campaigns competing in auction → Check edit history for changes in past 14 days → Check Audience Segment breakdown for existing vs new customer split → Compare CPM week over week for seasonal competition. Full guide: https://paid.social/troubleshoot/meta/asc-performance-dropped/

Question 20

Why is my CTR so low?

Accepted Answer

Low CTR usually means weak hook, unclear offer, or mismatched audience intent. It is a message and creative problem first. Steps: Check the first 1 second and first line of copy → Check if the offer is explicit and specific → Compare CTR by creative, not by campaign. Full guide: https://paid.social/troubleshoot/meta/low-ctr/

Question 21

How do I know if my creative is fatigued?

Accepted Answer

Fatigue is when the same audience has seen the same creative too many times, lowering response. It is visible in frequency and declining CTR and CVR. Steps: Check frequency trend and CTR trend together → Check if CPM is rising while CTR is falling → Rotate new angles, not just new edits. Full guide: https://paid.social/troubleshoot/meta/creative-fatigue/

Question 22

Ads getting clicks but not converting

Accepted Answer

If you are attracting clickers instead of buyers, your creative and landing page promise are misaligned. The algorithm optimizes toward the signals you feed it. Steps: Check landing page message match with ad promise → Check on-site conversion rate by device → Check if your objective and optimization event match the business goal. Full guide: https://paid.social/troubleshoot/meta/clicks-not-converting/

Question 23

Winning creative from a test does not work when scaled

Accepted Answer

Many tests win on a small pocket of audience. When scaled, the system expands to less responsive users and performance normalizes. Steps: Check audience size and overlap between test and scale setup → Check if the test was under-delivering (small sample) → Scale by keeping structure stable and adding new creative angles. Full guide: https://paid.social/troubleshoot/meta/winning-creative-doesnt-scale/

Question 24

What is the minimum budget needed to run Meta ads?

Accepted Answer

Minimum budget is defined by how many conversion signals you need per week for stable optimization. Budget depends on CPA and optimization depth. Steps: Estimate target conversions per week → Estimate expected CPA or CPL → Back-calculate daily budget needed for stability. Full guide: https://paid.social/troubleshoot/meta/minimum-budget/

Question 25

Why does scaling kill my campaign performance?

Accepted Answer

Scaling pushes the system into less efficient inventory and broader audience. If your conversion loop is weak, CPA rises fast. Steps: Check whether CVR drops after scaling or CPM rises first → Increase budget gradually and keep edits minimal → Scale by creative supply, not only by budget. Full guide: https://paid.social/troubleshoot/meta/scaling-kills-performance/

Question 26

Should I duplicate a winning ad set or increase the budget?

Accepted Answer

Budget increases preserve learning but can destabilize if too large. Duplication resets learning but can isolate audiences. Choose based on stability and signal volume. Steps: If stable and high volume, increase budget gradually → If limited by audience or structure, duplicate for controlled tests → Avoid duplicating into identical overlap setups. Full guide: https://paid.social/troubleshoot/meta/duplicate-or-increase-budget/

Question 27

Highest volume vs cost cap vs bid cap. Which should I use?

Accepted Answer

Bid strategy controls how aggressively Meta bids in auctions on your behalf. Each option has a specific use case. Using manual bidding without adequate historical data is the most common cause of campaigns that do not deliver. Steps: Check conversion history (50+ conversions needed for cost cap) → If using cost/bid cap, check if campaign is actually delivering → Verify CPA target is based on historical data, not wishful thinking → Use Highest Volume when starting out or during learning phase → Switch to Cost Cap only after reliable CPA target is established. Full guide: https://paid.social/troubleshoot/meta/highest-volume-vs-cost-cap-vs-bid-cap/

Question 28

Should I use broad targeting or interest targeting?

Accepted Answer

Broad works when conversion signals are strong and creative is clear. Interests work as a training wheel when signals are weak or the message is ambiguous. Steps: Check conversion signal strength and volume → Check if your creative clearly defines the buyer → Use interests to constrain early learning only. Full guide: https://paid.social/troubleshoot/meta/broad-vs-interests/

Question 29

Do I still need a separate retargeting campaign?

Accepted Answer

Separate retargeting is useful when you need tight control and budgets. Otherwise, modern delivery can self-retarget if you feed it strong signals. Steps: Check how much traffic you actually have to retarget → If low volume, retargeting can starve and be noisy → If high volume and varied funnel, separate retargeting can help. Full guide: https://paid.social/troubleshoot/meta/do-i-need-retargeting/

Question 30

How many ad sets should I run?

Accepted Answer

Most accounts run too many ad sets and split signals. Fewer ad sets usually improves learning speed and stability. Steps: Start with 1 to 2 ad sets unless you have strong reasons → Avoid splitting by small interests or tiny geo segments → Consolidate once you have signal. Full guide: https://paid.social/troubleshoot/meta/how-many-ad-sets/

Question 31

Should I use Advantage+ Audience or interests/lookalikes?

Accepted Answer

Advantage+ Audience is Meta's automated targeting that uses your inputs as suggestions and expands beyond them when the algorithm finds better conversion opportunities. For most accounts with clean conversion history, it outperforms manual interest and lookalike targeting. Steps: Check monthly conversion volume (below 50 limits expansion signal) → Check pixel and CAPI Event Match Quality (below 5 degrades automation) → Assess ICP size: above 100k people suits expansion, below 5k needs manual → For B2B with narrow ICP: use manual targeting with precise filters → To test: run both in parallel for 14 days, compare CPA not CTR. Full guide: https://paid.social/troubleshoot/meta/advantage-plus-audience-vs-interests/

Question 32

Should I consolidate campaigns or split them out?

Accepted Answer

The default answer is consolidate. Fragmented campaign structures keep each ad set below the conversion volume threshold the algorithm needs to optimise effectively. Steps: Count active ad sets and calculate average budget per ad set → Check how many ad sets are in Learning or Learning Limited → Calculate budget floor per ad set: target CPA x 50 / 7 → Check for auction overlap between campaigns → Only split for genuine structural reasons: different objectives or conversion events. Full guide: https://paid.social/troubleshoot/meta/consolidate-vs-split-campaigns/

Question 33

Should I optimize for Leads or Conversions?

Accepted Answer

The right optimization event depends on where your conversion happens. If the form is on Meta, optimize for Leads. If the conversion happens on your website, optimize for Conversions with a website conversion event. Steps: Determine where conversion happens: Meta instant form or website → Check if pixel conversion event fires correctly on confirmation page → Check current lead quality if using Lead Ads → For Lead Ads: disable autofill, add qualifying question, use Higher Intent form → For B2B: use website conversion in almost all cases. Full guide: https://paid.social/troubleshoot/meta/optimize-leads-vs-conversions/

Question 34

Why are my leads low quality?

Accepted Answer

Lead quality is a system problem. Most low-quality lead issues come from weak qualification, wrong optimization event, or missing feedback loops. Steps: Check form design and qualification questions → Check optimization event and CRM feedback loop → Check if creative is attracting the wrong intent. Full guide: https://paid.social/troubleshoot/meta/low-quality-leads/

Question 35

Why am I getting spam or fake leads?

Accepted Answer

Spam leads usually come from frictionless forms and incentives that attract non-buyers. Add friction and qualification signals. Steps: Switch to Higher Intent forms or add review step → Add qualifying questions that buyers can answer → Use reCAPTCHA and block obvious spam patterns. Full guide: https://paid.social/troubleshoot/meta/spam-or-fake-leads/

Question 36

Why do Meta numbers not match my CRM or Shopify?

Accepted Answer

Attribution, delays, deduplication, and tracking gaps create differences. The goal is consistency in decision-making, not identical numbers. Steps: Align attribution windows across systems → Check deduplication rules and event priority → Check CAPI setup and match quality. Full guide: https://paid.social/troubleshoot/meta/meta-vs-crm-mismatch/

Question 37

My pixel is not tracking correctly

Accepted Answer

Tracking issues are usually missing events, wrong domain configuration, consent issues, or CAPI and pixel not deduplicating correctly. Steps: Check Pixel Helper for event fires on key pages → Verify Aggregated Event Measurement and domain verification → Confirm CAPI deduplication and Event IDs. Full guide: https://paid.social/troubleshoot/meta/pixel-not-tracking/

Question 38

What is Event Match Quality and why does it matter?

Accepted Answer

Event Match Quality affects how well Meta can connect conversions to people. Better match improves optimization and measurement reliability. Steps: Check which parameters you send (email, phone, external_id) → Ensure hashing and formatting are correct → Improve CAPI coverage and deduplication. Full guide: https://paid.social/troubleshoot/meta/event-match-quality/

Question 39

Which attribution window should I use (7-day click, 1-day view)?

Accepted Answer

The attribution window determines how long after an ad interaction Meta claims credit for a conversion. The default setting (7-day click, 1-day view) consistently over-reports conversions. For most advertisers, 7-day click only is more accurate. Steps: Check current attribution window in Ads Manager column settings → Compare Meta-reported conversions to CRM data for same period → Run breakdown showing click-through vs view-through conversions → Assess typical purchase cycle length for your product → For impulse purchases: use 1-day click; for B2B: use 28-day click. Full guide: https://paid.social/troubleshoot/meta/attribution-window/

Question 40

CAPI dedup or double counting. Why are events inflated?

Accepted Answer

When both the browser pixel and CAPI send the same conversion event without a deduplication mechanism, Meta counts the event twice. This inflates reported conversions and feeds the algorithm incorrect signal. Steps: Check Events Manager > Deduplication Diagnostics section → Server events matched with browser should be above 80% → Check event log for same event appearing twice → Compare All Conversions to CRM order count (gap above 50% is unusual) → Check for multiple pixel IDs or integration apps sending events. Full guide: https://paid.social/troubleshoot/meta/capi-dedup-double-counting/

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